Goods which have been purchased from us may be returned to ourselves for credit/refund or exchange. Please inform us within 7 working days of receipt.
Goods have to be in a resalable condition when returned.
Please notify us before returning goods either by phone on 01994 484428 or by e-mail at email@example.com
Please address all parcels to:Chainspeed LtdCrugiwan FawrBlaenycoed RoadCynwyl ElfedCarmarthenshireSA33 6TB
Please include a copy of the original receipt.
Goods supplied incorrectly/damaged must be notified within 7 working days using the contact details above. It is recommended that goods are returned by recorded/insured delivery as we cannot accept responsibility for undelivered/damaged returned goods.
We are not responsible for any return postage costs unless the item/s are incorrect/damaged or faulty upon delivery.
We may accept returns outside of the 7 working day period however there may be a re-stocking fee applicable. This will not exceed 20% of the invoice total.
We want you to feel completely secure when ordering from chainspeed.co.uk. We use a technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet.
When paying with a credit/debit card online, you will be using a secure online payment merchant to ensure a safe & secure transaction. chainspeed.co.uk will collect and use personal information of customers and members only as follows: Our purpose in collecting personal information. Personal information means information about you which is, or can be, tied to you as an individual. We collect personal information to:
* deliver the products and services you want;
* administer our businesses;
* develop and communicate special offers;
* provide customer service;
What information we collect and how we collect it
The information we collect may include:
* contact information, product preferences, and other information you provide when you do business with us or sign up for certain services, such as a personalized website account;
* technical information (such as your Internet Protocol address, your computer's operating system and browser type, and the address of a referring website, if any, and the path you take through our web pages) when you visit our websites;
* when you visit our website, we may place a "cookie," a small computer file, on your computer to help us recognize and serve you better when you return. You may delete this cookie from your computer. You may also set your Internet browser to reject cookies, however, doing so will limit the functionality of our website.
How we use personal information
* we do not sell or rent personal information to others.
* we do not disclose personal information to non-Affiliates except in the following situations:
* when you request or give us permission to do so;
* we may share information with Affiliates for these same reasons and also to let you know about special offers, new products and services, and other great values, unless such sharing is prohibited by law. We may share with Affiliates and non-Affiliates statistical information that does not identify you individually. We take reasonable steps to protect your personal information.
If you have questions about our privacy policies, contact us at firstname.lastname@example.org or Chainspeed Ltd, Crugiwan Fawr, Blaenycoed Road, Cynwyl Elfed, Carmarthenshire, SA33 6TB.
What Personal Information we Collect
As set forth in more detail below, Chainspeed Ltd ("chainspeed.co.uk" or "We") collects personal information that you provide when using the chainspeed.co.uk web site ("Site"). This information includes your first and last name, address, email address and a password when you create your chainspeed.co.uk account. You can browse this Site without creating an account, but you will need to create an account when you purchase something and in order to take advantage of certain features. We may ask you to confirm your personal information when you contact our Customer Service department. This will allow us to protect your confidentiality by verifying your identity.
When you make a purchase from chainspeed.co.uk, we collect your name and payment method information. We collect this information in order to bill you for your purchase. We also collect information that allows us to ship your order. This includes the name, address, and phone number of the intended recipient(s).
When you create an account at chainspeed.co.uk, you can save a shipping addresses in your chainspeed.co.uk account. You may change this saved information anytime. Simply go to Your Account. Log in with your email address and password, then edit or delete whatever personal information you wish.
Services Account Information
We collect personal information from customers who wish to use any of the chainspeed.co.uk services. In order to use these services you must provide your email address and password or create an account at chainspeed.co.uk.
Cookies and Other Computer Information
Other Times We May Collect Personal Information
From time to time, chainspeed.co.uk may conduct surveys and contests via this Site, email, other media. If you choose to participate, we may request your name, email address, mailing address and other personal information. We will never sell or rent such information to any third parties.
How We Use Your Personal Information
Information we collect on chainspeed.co.uk may be used to enhance your shopping experience in the following ways:
* Deliver products and services that you purchase online
* Register you as a member of chainspeed.co.uk
* Prevent fraud and bill you for your purchases
* Confirm your orders
* Respond to your customer-service enquiries or requests
* Communicate great values and featured items to you
* Find and stock the products you want
* Customize your shopping experience
When and With Whom We Share Your Personal Information
We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information only with our agents, representatives, service providers, and contractors for limited purposes, including fulfilling customer orders; offering certain products and services in connection with this Site; communicating to customers; providing customer service; enhancing and improving customers' shopping experience; enabling access to our partners' web sites; providing a personalized shopping experience; preventing fraud; completing payment method processing; Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required to prevent harm or injury (such as product recalls, fraud, claims or other liability) or as required by law. We may share aggregated demographic and statistical information with our partners. This is not linked to any personal information that can identify any individual person.
How You Can Control the Use of Your Personal Information
You can modify your personal information anytime. Simply go to Your Account. Log in with your email address and password and edit whatever information you wish. Do not share your chainspeed.co.uk password with anyone. Other than on this Site, chainspeed.co.uk will never ask you for your password.
How We Protect the Security of Your Personal Information
The security of your personal information is very important to us. In our efforts to protect your online transactions, we use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your personal information will be automatically encrypted, or encoded, before it is sent over the Internet Ultimately, your personal information is protected by the password you created when you created an account at chainspeed.co.uk (or another password you chose after changing a previous password). Please keep this password confidential. No Customer Service Associate or any other representative of chainspeed.co.uk will ever ask you for your password. The confidentiality of your password is yours to protect. You may change it anytime by going to Your Account. Log in with your email address and password, then click "Change Name, Email & Password" and enter a new password.
How You Can Decide What Marketing Communications You Receive From Us
chainspeed.co.uk may from time to time send you email messages or other forms of marketing communications describing new items, featured merchandise and great values. You can choose to stop receiving any marketing emails from us at any time. The only email messages you will receive from chainspeed.co.uk when you elect not to receive marketing emails will be to confirm any purchases you make on our site, let you know your order has been shipped, respond to your Customer Service enquiries and to answer any other questions you may have about our site. In addition, we may also need to send operational emails to inform you of any changes to our site that might affect your personal information, or to announce product recalls.
More About Your Privacy
We realize that making purchases at chainspeed.co.uk, or any other web site, requires trust on your part. We value your trust very highly, and pledge to you, our customer, that we will work to protect the security and privacy of any personal information you provide to us and that your personal information will only be used as set forth in this Policy. This includes your name, address, phone number, email address, and credit card, in addition to any other personal information that can be linked to you, personally. We believe that you have a right to know, before shopping at chainspeed.co.uk or at any other time, exactly what information we might collect from you, why we collect it and how we use it. We do not and will not sell or rent your personal information to anyone. You have the right to control your personal information as you see fit. If you have an account at chainspeed.co.uk and you want to modify any of your personal information, you can do so anytime by going to Your Account. Log in with your email address and password, then edit whatever personal information you wish. chainspeed.co.uk may provide links to certain third party web sites.